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Question

telus tv not activating

  • December 23, 2025
  • 9 replies
  • 72 views

Hello, recently got Telus tv through stream plus.  I’ve tried to activate it but it just takes me to a screen telling me to download the app.  How can I activate it?

thanks!

9 replies

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  • Mobile Master
  • December 23, 2025

Hey,

Telus TV activation through Stream+ happens in the app itself. Download the TELUS TV+ or Stream+ app (depending on your device), log in with your Stream+ credentials, and follow the in-app prompts to activate. 

If the link keeps looping, try incognito mode, clear cache/cookies, or a different browser. Still stuck? Check your Stream+ subscription status in Self Serve > Subscriptions. Let me know what device you’re on! 


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  • Mobile Master
  • December 23, 2025

Hi there,

You can try registering it by following the link here: 

https://streamplus.telus.com/telus-login

The app is only available if you have a subscription to TELUS Internet or Optik TV. If you happen to those then you can use the app to login.

 


Flo Koodo
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  • Official Rep
  • December 23, 2025

Hi ​@Random username 

You don’t need to activate TELUS Films & Series, you only need to download the app and access TELUS Films using your Koodo self serve credentials. More info can be found here https://www.koodomobile.com/en/help/stream-plus


I’ve logged into the app but I don’t have any prompts. I’m on an iPhone.


When I log into the app almost every channel disappears, which is why I think something is wrong.  What channels should I be seeing?


Dinh
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  • Mobile Master
  • December 23, 2025

When I log into the app almost every channel disappears, which is why I think something is wrong.  What channels should I be seeing?

You can’t use the app with stream plus from Koodo. If you would like to see the content, you have to use a web browser and use the link mentioned above.


Hi there,

You can try registering it by following the link here: 

https://streamplus.telus.com/telus-login

The app is only available if you have a subscription to TELUS Internet or Optik TV. If you happen to those then you can use the app to login.

 

I tried that link, and was able to login with my koodo credentials, but it shows that I have no subscription.

 


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  • Mobile Master
  • December 23, 2025

I believe you are able to download the TELUS TV+ app. Depending on your device, you can refer to the following link to install the app. https://www.telus.com/en/support/article/telus-tv-for-ios-android


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  • Mobile Master
  • December 24, 2025

Hi there,

You can try registering it by following the link here: 

https://streamplus.telus.com/telus-login

The app is only available if you have a subscription to TELUS Internet or Optik TV. If you happen to those then you can use the app to login.

 

I tried that link, and was able to login with my koodo credentials, but it shows that I have no subscription.

 

This is what I see when I login with my PC with my koodo account using the link above.