I ordered my internet service two days ago, already received the modem and router earlier today, but haven’t received any correspondence on when it will be activated by a tech? It just says “order processing” when I log into my account. What’s going on here?
Still haven't received an activation date?
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Hi there,
when you put through the order it would have asked for you to specify a specific activation date and if you would want it in the am from 8-12 or after noon 12-4 or any time, you may see it in your quote or order email. Do you remember the date that you set? Beyond that you would need to call a rep in order to find the original activation date. Besides that though all that happens is that the Internet line become active, a tech is only sent if it was necessary to have the house or apartment checked, but unless requested a technician will not show up, it is a setup yourself service and would have come with instructions in the box. For more information on this you can check out this link https://www.koodomobile.com/en/setup/internet
Hi there,
when you put through the order it would have asked for you to specify a specific activation date and if you would want it in the am from 8-12 or after noon 12-4 or any time, you may see it in your quote or order email. Do you remember the date that you set? Beyond that you would need to call a rep in order to find the original activation date. Besides that though all that happens is that the Internet line become active, a tech is only sent if it was necessary to have the house or apartment checked, but unless requested a technician will not show up, it is a setup yourself service and would have come with instructions in the box. For more information on this you can check out this link https://www.koodomobile.com/en/setup/internet
I set that date as today, between 12pm-4pm. I was expecting some sort of confirmation text, like they said I’d receive at purchase. I guess I’ll just have to wait ‘til 4pm to see if it’s working or not
Yup you got it, they don’t really send anything beyond the shipping email unfortunately. If it is not active past that time you would have to schedule a call back through your self serve to have further aid. Fingers crossed for 4 !
Yup you got it, they don’t really send anything beyond the shipping email unfortunately. If it is not active past that time you would have to schedule a call back through your self serve to have further aid. Fingers crossed for 4 !
Welp, it’s 4:41pm and I’m just getting the US and DL lights flashing, looks like I’m screwed. I just knew something was going to be an issue when I didn’t get that text, like it said I would at checkout.
You may have to do a factory reset of the modem given that it was plugged in prior to the activation time, I suggest you follow the steps outlined here first, https://www.koodomobile.com/en/help/how-to-reset-your-modem-and-your-router# but if that doesn’t work you will definitely have to chat with someone. Steps on how to do that can be found here https://www.koodomobile.com/en/help/koodo-assist
that or by following the prompts through the bot here https://www.koodomobile.com/en/help
sorry that it didn’t work out though, it would be nice if the setup was as easy as it should have been 😅
Jesus christ...talking to support, they’re saying it’s delayed by a full week! What a joke...
Jesus christ...talking to support, they’re saying it’s delayed by a full week! What a joke...
Did you check your inbox? You may have received an email from Koodo which confirms the activation date. https://www.koodomobile.com/en/help/ordering-online
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