I made a payment that exceeded (by nearly double) the minimum payment required to avoid service interruption on January 16.

Reported the payment.

Today January 23, Koodo disconnected my service.

Paid remaining balance on the account - paid through my bank.

Tried to report to Koodo through Self Serve; the system will not allow me to report a payment made.

I’ve been on hold over a half hour now. Would be nice to have service to my phone considering I’ve made all payments required and had my phone cut off for no reason I’m aware of. Would also be nice if I didn’t need to waste my working hours solving problems that Koodo is creating in my life.

Will likely be switching to a different provider to avoid having my service interrupted without warning in the future.

Has anyone else had this problem?