Hi, I recently had my account moved to a new name and account #. Was told I'd get an email to complete the registration and I did, but once i got through the self serve registration it tells me there is already a partially created account on my email that needs to finish registering. When I hit the button to get an email to finish the partial registration, it just takes me through the same process and gives the same error. Wondering if I might just be doing something wrong? As far as I know all the information I'm submitting is accurate.
Self Serve registration stuck on partially completed?
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Did you do this before your line was fully transferred? I can flag a rep if you like, to have your self-serve reset so you can register again.
Did you do this before your line was fully transferred? I can flag a rep if you like, to have your self-serve reset so you can register again.
Maybe? I know they had said it could take a few days, but I thought since I had gotten an email to register that it was ready. I'm guessing now its messed up though so if you could flag someone that would be helpful. Thank you
Userlevel 7
+4
Hi
You should have received an email to complete the self serve registration, can you please check your inbox?
Hi
You should have received an email to complete the self serve registration, can you please check your inbox?
I got the email and was able to register, thank you. Would I be able to get confirmation on the status of the order for a phone upgrade that was transferred? I was told it was verified and it's on my new tab, but the tracking says it got cancelled.
Userlevel 7
+4
Hi
It seems the order was indeed canceled, for more info please contact our webstore team at koodo.webstore@koodomobile.com
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