Self serve email and password compromised

Hello again!

Once the account is deactivated you will also lose access to Koodo self-serve, I should have clarified this in your other post. This is why they give you the 90 additional days grace period.

Within those 90 days, you can go in and top up to reactivate the plan. After the 90 days, the account is deactivated and can no longer be viewed in self-serve, you will also lose access to this. Even if you had access to the email address, it will no longer work as the account is closed.

If it has been that long since you have used it, you can safely throw the sim away. It won’t have any service, won’t be re-usable, and cannot be reactivated. 🙂

Thank you. There was a small amount of money in my account. I hope this will not keep the service alive. 

No problem! If it was not enough to cover the plan cost, then no. To reactivate a month of service it would have to have been enough to cover the cost.

Say you had enough to cover 1 month extra of service, it has been over year. I am sure you have nothing to worry about as it would not have renewed the following month then the 90-day period begins. 🙂

For future reference though, Koodo do not respond via email. The primary ways of communication are either through here or via Koodo assist / social media. If you have another question, feel free to ask again. 😎

It was not enough for 1 month fee. Thank you again for your very kind help☺️

Ah I see! In that case yeah it would have renewed for a month but then it would not have the following month after which the account would have closed due to how long it has been.

No problem at all 😎 If you think of anything else feel free to ask here again.

Just to add, as long as you do not have a pre-authorized payment depositing money into the account, then you are ok and the account will expire out on it’s own

 I didn’t have any pre authorized payment for the account. Thank you so much.