Remove VoLTE

Which phone are you using?. You can remove the volte option by remove the “volte access” add on in selfserve. 

What phone do You have?

You should have a setting for VoLTE

See the instructions here 

https://www.koodomobile.com/help/volte

I assume you tested your phone that when LTE is turn off completely, that your apartment buzzer works? 

Samsung Note 20,
I’ve checked, there’s not an option to turn off VoLTE on my phone. Not sure if that’s a phone thing or a SIM thing. 

Yeah if I only select WCDMA/GSM then the buzzer works, if I have LTE/WCDMA/GSM selected then it doesn’t work. There’s no VoLTE toggle or switch or option in my settings. 

I think I asked you to check Koodo selfserve account though. I didn't ask you to check the phone.

I did that first, which is why I made this post. It confirms the cancellation of the add-on, then I wait 15 min to let it update, and it’s right back there again. Koodo CSR’s are pretty clueless when I called in to ask about it 

https://i.imgur.com/O4Dz5bu.png
https://i.imgur.com/TBhV0ai.png
https://i.imgur.com/XpkGDf1.png

Just did it again to get some screenshots. I did this last night about 3 or 4 times, tonight still there, despite me removing it over 24 hours ago

Still on my account, 20 min later. 

Let me flag a rep. it could be an error in selfserve preventing this.

ooh that would be nice, thanks! 

Have you tried the following steps?

1. Swipe down from the top of the screen with one finger.
2. Tap the Settings icon.
3. Tap Connections.
4. Tap Mobile Networks.
5. Tap the status switch beside VoLTE Calls to toggle it on and off.

Hi @link2110 

Please try the steps that @MilkyWay posted in the previous reply and see how it goes.

We’ve sent you a PM as well with more details and steps to follow in case you do not find the toggle.

link2110 wrote:

Dennis wrote:

What phone do You have?

 

You should have a setting for VoLTE

See the instructions here 

https://www.koodomobile.com/help/volte

 

I assume you tested your phone that when LTE is turn off completely, that your apartment buzzer works? 

 

Yeah if I only select WCDMA/GSM then the buzzer works, if I have LTE/WCDMA/GSM selected then it doesn’t work. There’s no VoLTE toggle or switch or option in my settings. 

 

 

That is so weird. 

Is this a koodo purchased phone? 

I have the Note 20 Ultra and see this. 

Also I don't understand why VoLTE would cause your buzzer to not receive calls. Do others calling you work with LTE on? 

Maybe try to reset your network settings? 

I don’t have the status switch.  I’ve tried resetting network settings already, which also doesn’t work. 

Dennis wrote:

link2110 wrote:

Dennis wrote:

What phone do You have?

 

You should have a setting for VoLTE

See the instructions here 

https://www.koodomobile.com/help/volte

 

I assume you tested your phone that when LTE is turn off completely, that your apartment buzzer works? 

 

Yeah if I only select WCDMA/GSM then the buzzer works, if I have LTE/WCDMA/GSM selected then it doesn’t work. There’s no VoLTE toggle or switch or option in my settings. 

 

 

That is so weird. 

Is this a koodo purchased phone? 

 

I have the Note 20 Ultra and see this. 

 

Also I don't understand why VoLTE would cause your buzzer to not receive calls. Do others calling you work with LTE on? 

Maybe try to reset your network settings? 

 

It is a Koodo purchased phone, no clue why I don’t seem to have the option. 

As for why the buzzer doesn’t work, no clue either, but I get the call, and when I push the number to let somebody in, the buzzer system doesn’t seem to pick up on that keytone and it just hangs up, and the door doesn’t open.  My building manager confirmed that this issue is only on Telus/Koodo, and not Rogers/Shaw/Bell etc

Wow, thank you so much! It worked!

I’m missing the VoLTE switch on my Samsung Galaxy S20 fe 5g as well. 

Did the app work?

It did give me access to VoLTE switch, but I’m still not able to get my name to display on outgoing calls.

Head back to your original post. I’ve provided an answer there.