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Problem when resetting password

Z

Since Koodo upgraded their self serve service, I have had a problem when I try to reset my password to prepaid account. It either says unable to process or password doesn’t match guildline. Is anyone else having same problem?

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4 replies

Georgia Koodo
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Hi ​@Zac213213 this is a known issue that is still currently ongoing. You can find more information in this post https://community.koodomobile.com/self-serve-66723/can-t-login-to-prepaid-self-serve-7830101

There is no ETA yet but our team is working to resolve this as soon as possible. Thank you for your patience in the meantime!

Z
  • Zac213213
  • Author
  • Beginner
  • 2 replies
  • March 15, 2025
Georgia Koodo wrote:

Hi ​@Zac213213 this is a known issue that is still currently ongoing. You can find more information in this post https://community.koodomobile.com/self-serve-66723/can-t-login-to-prepaid-self-serve-7830101

There is no ETA yet but our team is working to resolve this as soon as possible. Thank you for your patience in the meantime!

Thanks for your response!

Georgia Koodo
1 person likes this
  • Georgia Koodo
    Georgia Koodo
Z
  • Zac213213
  • Author
  • Beginner
  • 2 replies
  • March 26, 2025
Georgia Koodo wrote:

Hi ​@Zac213213 this is a known issue that is still currently ongoing. You can find more information in this post https://community.koodomobile.com/self-serve-66723/can-t-login-to-prepaid-self-serve-7830101

There is no ETA yet but our team is working to resolve this as soon as possible. Thank you for your patience in the meantime!

I’m still experiencing the problem resetting my password, should I call the customer service? Will a rep be able to help me?

Georgia Koodo
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Hi ​@Zac213213, the issue is still ongoing unfortunately, our apologies for the delay. You can definitely schedule a callback with the prepaid team via the Koodo Assist as they may be able to reset your password or set up a temporary password for you. 

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