I am beyond frustrated. I am trying to port 4 lines in from Telus a having a complete nightmare. I can’t get talk to a human and this is stupid. I can’t get the e-sim to automatically populate. The stupid bot keeps telling me to log in to self serve and I am. I am so fucking stuck I went to the Telus/Koodo store and they charged me $45 to fix ONE line and could not tell me how to fix the other 3. My kid’s phone is in this fucking limbo land. How do I get someone to call me?
Question
Porting and sheer lack of customer suport
Yeah, that’s rough. The porting process is genuinely buggy when you’ve got multiple lines going at once.
First thing: make sure all 4 Telus lines are still active and not cancelled. That’s the biggest blocker. Then in Self Serve, each line needs its own transfer initiated separately - you can’t batch them. Respond to the SMS confirmation within 90 minutes for each one or it times out and you restart.
For the e-SIM issue, sometimes it just won’t auto-populate if there’s a glitch on Koodo’s end. Manual activation through Self Serve usually works better.
The $45 charge is frustrating but at least one’s done. For the other 3, try going through Self Serve yourself first before another store visit - it actually works most of the time once you know the flow. Check out the detailed porting guide in the help center; it walks through each step.
Yeah, that’s rough. The porting process is genuinely buggy when you’ve got multiple lines going at once.
First thing: make sure all 4 Telus lines are still active and not cancelled. That’s the biggest blocker. Then in Self Serve, each line needs its own transfer initiated separately - you can’t batch them. Respond to the SMS confirmation within 90 minutes for each one or it times out and you restart.
For the e-SIM issue, sometimes it just won’t auto-populate if there’s a glitch on Koodo’s end. Manual activation through Self Serve usually works better.
The $45 charge is frustrating but at least one’s done. For the other 3, try going through Self Serve yourself first before another store visit - it actually works most of the time once you know the flow. Check out the detailed porting guide in the help center; it walks through each step.
I went through the self serve and I did them individually. I got the transfer message from Telus and responded to it. The other 3 numbers are still active on Telus. It is clearly a glitch which is why I went to the store for mine because I use it for work. I really don’t want to pay $200 for the honour of switching because they can’t get their customer service shit together.
It is literally impossible to get ahold of a human. Meanwhile I can’t get ahold of my damn kid because of this mess.
Koodo please set up a call for me.
I would definitely request a credit for that charge since it was an issue you could not resolve yourself.
The porting department for Koodo can be reached at 1-844-232-7678. If you have an active porting process ongoing, you can be put through to them to get assistance.
I would definitely request a credit for that charge since it was an issue you could not resolve yourself.
The porting department for Koodo can be reached at 1-844-232-7678. If you have an active porting process ongoing, you can be put through to them to get assistance.
Thanks!
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.