Pick you perk not working - rollover data

Hi there,

This has been a common issue for people recently. I'll flag a rep and they can see if they can add it on their end. 

Make sure to be logged into the community using your self serve credentials and they should be able to take a look. They will respond here as I have. 🙂

Try self-serve in incognito or another device—perk glitches often fix themselves that way. Wait 24-48 hours after changing plans; data rollover only syncs after your next billing cycle, even if the email says otherwise. Log out and back in, or switch to another perk like Speed Boost then back to rollover. Clear your browser cache first. 

Hi ​@Antonio1066 

We are sorry to hear you are having issues adding the perk in self serve.

We have tried to add it from our end, however, it doesn’t get update. A request has been submitted and the perk should be added in the backend in 3 business days.

We are sorry for the inconvenience created!