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I changed my phone number through the self-serve tab two days ago. I restarted my phone, but now the new number is appearing on my contact card, but it’s not connected to anything. If I try calling the number, it says that it isn’t connected to anything and that I should check the number. I tried changing the two-factor authentication in my settings to my new number, but when I send a text message code to the new number,  I don’t get any verification codes. 

On the Koodo website, it says I have the new number, but practically, I’m still only reachable using the old one. How would I go about completing the change in number? Any help is greatly appreciated!

When you said you “changed” number, did you port number from another carrier or you change it to a different one in selfserve.
As well, have you reset network settings?

I was already with Koodo, just changed my number in self-serve. I tried resetting my network settings, but there was no change.

What happens when you receiver a call/text to the old number? 
What happens when you call/text out, what number shows on the receiver’s end?

Does the old number still work?

If I try calling the new number, it says it doesn’t exist. If I try calling the old number, it sends me to my voicemail. 

The old number is still working and texts sent are sent from the old number still. 

Sounds there was a glitch with the number change.

You will need to speak to a rep.  Please request a callback (to a number that works) via Koodo assist 

https://www.koodomobile.com/en/help?autobots=rollout

Did you restart your phone after the change? Have you tried toggle iMessage off and on?

Hi ​@nsechin we can see you’ve spoken to our Tech Support team and they’ve logged a ticket for you which was since resolved. The new number is now active, if you’re still having issues please restart the phone and test the service again. 

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