Forgot my password. can not reset. Everytime its showing “The password you entered does not meet guidelines, please input new one”. Tried many passwords. Not working.
Question
Password reset does not meet guidelines
+4This is known issue and Koodo is working on it to fix. Hopefully, it will be resolved soon.
In the mean time, if you want to topup money, you could dial 611 from your Koodo handset and follow the prompt there.
A Koodo customer, opinions are my own.
+4Hi
We have sent you a PM so we can confirm some more details, please check your community inbox when you get the chance.
Forgot my password. can not reset. Everytime its showing “The password you entered does not meet guidelines, please input new one”. Tried many passwords. Not working.
Dinh wrote:
This is known issue and Koodo is working on it to fix. Hopefully, it will be resolved soon.
In the mean time, if you want to topup money, you could dial 611 from your Koodo handset and follow the prompt there.
Thanks for the info!
I’ve been trying to sign up and came across the same issue; it’s not accepting any password even if it follows all the rules. Glad that Koodo is aware of it and working on a fix.
Good to know I can top up by phone.
Cheers,
PJ
Flo Koodo wrote:
Hi
Have you tried clearing cache and cookies in your browser or try in incognito mode?
Hello,
I am not the original poster but I can confirm the same issue exists for creating a password on sign up. Using private mode doesn’t make a difference.
Cheers,
PJ
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