Forget password email is not sending. Due to your new security measures I need to change my password yet I can’t get the reset email I’ve submitted my request many times and no it’s not in my spam. I don’t have a phone until I can login and activate this new prepaid SIM card therefore I can’t continue the phone number verification of my account to change my password. I can’t get a call back as I don’t have a phone until this issue is resolved or I go to another carrier. My SIM card was damaged and no longer works therefore I need to activate this replacement SIM card. My account is active has a plan and money on it but is useless to me. Why can’t I talk to a rep or anyone why is there no number to call?
Question
password reset
+4Are you a prepaid or postpaid customer? As well, is there any recent plan changes with your Koodo account?
There are some currently issue with Koodo password requirement but not all issue are caused by it though.
Prepaid is having self serve login issue.
Since you need to complete a sim swap, I recommend scheduling a callback using a phone number from a friend, family member, or co-worker that you are able to connect with
https://www.koodomobile.com/en/help?autobots=rollout
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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