I ordered esim since saturday and I have not received any activation email. I do not how else to reach out to customer service as there sales team are directing the call and there is no body to receive it. Is there any other way to contact them to activate my esim?
Question
Not received activation email for esim ordered online
Did you receive any email from Koodo to register your Self-Serve account? If not, it is likely your line has not been activated.
To confirm did you check your junk / spam box? As a lot of koodos emails get filtered into the junk folder.
To confirm did you check your junk / spam box? As a lot of koodos emails get filtered into the junk folder.
yes, nothing there yet! thats why I wanted to check with Koodo to make sure if it’s in progress or not.
Since you ordered online, have you tried reaching out to the Koodo Web Store by sending them an email at koodo.webstore@koodomobile.com? Assuming you have an order number, they should be able to assist you further.
No communication after I had order number in email. You might be right but its is been sometime and I want to know if there is process or not. Therefore wanted to reach out to somebody via phone, chat or email.
Since you ordered online, have you tried reaching out to the Koodo Web Store by sending them an email at koodo.webstore@koodomobile.com? Assuming you have an order number, they should be able to assist you further.
sure let me give a try
Thank you all, They have reached out to me via email stating that it can take up to 48 hours but the deadline has already passed. But at least now I have the info that it is in progress and I can chat with them through email. Thank you again for helping.
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