Not able to change plan

Hey Alan! That error about not being able to choose a perk is pretty common lately.

Quick things to try:

• Log out, clear your browser cookies, and log back in.
• Try a different browser or device, or use incognito/private mode.

If you still get the perk error after trying those, it’s a glitch with Koodo’s system and you can’t fix it yourself. For this specific issue, you’ll need to schedule a callback through the Koodo Chatbot at koodomobile.com/help.

Let me know if you tried those steps already or have any more details!

Okay, thanks. 

I did try on different machines, and will setup a callback tomorrow.

Thank you.

Nice to have a happy dog, and loving kids.  Good luck with that raise. LOL

Hi there,

did you manage to get this resolved? If not, we can actually flag a rep on this platform to look into the issue as if you have a rep change it through a callback, you’re subject to the fees below.

Which plan are you trying to switch to? Can you provide a screenshot?

Try to change your plan, without choosing the perk.  THen try to choose your perk after your plan change.  If it doesnt work, report back here with the perk you want and we can flag a rep for you to get the perk added.

Hello again, I am trying to change to the 60gb plan, plus 10 gig perk.

Good idea, and I did try to change without a perk, and got the same response.

Thank you . for the continued assistance

Let me flag a rep for you.

Please make sure you are logged into the community with your self serve account.

Hi ​@alanne1212 

We are sorry to hear that you  are having issues changing the plan.

We have just sent you a PM with to confirm some more details, please check your community inbox when you get the chance.