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no details in self serve

  • December 18, 2025
  • 1 reply
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I signed up and nothing is in my account. No order number no plan details even though I paid. When will my account self serve reflects my details??

Best answer by Darius Koodo

Hi there ​@Sheba250  Welcome to KOODO. As the order was placed recently, there is no line active on the account to show any details.  The order has to be processed and when the sim card is being delivered, the line will be activated on the account and you will be able to see the details on that line.  

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    Darius Koodo
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    • Darius Koodo
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    • December 18, 2025

    Hi there ​@Sheba250  Welcome to KOODO. As the order was placed recently, there is no line active on the account to show any details.  The order has to be processed and when the sim card is being delivered, the line will be activated on the account and you will be able to see the details on that line.  

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