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Question

New account - infinite loading screen when selecting plan

  • March 25, 2025
  • 1 reply
  • 9 views

I have a new account and can log into Self Serve, but when I go to select a plan all that comes up is a white pop-up and infinite loading screen. This isn’t a browser or internet connection issue. This is a new account with a temporary number but no plan assigned yet. I’m just trying to select a plan so I can move over my old number and set up an eSIM. 

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1 reply

Dinh
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  • Mobile Master
  • 17364 replies
  • March 25, 2025

I would try to keep everything in one thread so other reader could track the issue and offer their assistance effectively.

 


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