Issue with Choosing Perks

Have you tried clearing the cache and cookies on your browser? What about using another browser or device?

Hi ​@KYone1 

We are sorry to hear you are having issues selecting the perk!

Can you please let us know which perk you are looking to select, so we can try adding it from our end?

Yes, and unfortunately they did not work.

I’ve chosen the “Rollover data” perk

Thank you for confirming ​@KYone1 

We have been unable to add the perk from our end however we have submitted a request and the perk should be added in the backend in up two 3 business days.

We are sorry for the inconvenience created!

Thank you!

I’ve been having the exact same issue trying to add a different perk. Are you able to add my perk in the back end as well?

I’m having the same issue. I just joined Koodo yesterday and everything went smoothly but unable to choose my free perk. Is there an issue with the website? I have cleared cache and used multiple devices and problem still persists. I know they can choose it for me on their end but I would prefer to do it myself so I know the online system works and I can switch perks online monthly myself without needing Koodo customer service

What perk were you looking to add? And if you have multiple lines, could you share the last 2 digits of the phone number? Then one of us can flag a rep to assist you as well.

Normally speaking customers can change their perks so there is likely something broken with the site. If you wanted to share what perk you wanted we can flag a rep for you as well. Otherwise it’s a waiting game to see when it gets fixed.

I was trying to add the voicemail perk. Last two digits of the phone number is 03.

Thank you for confirming ​@sophielineker  

We have been unable to add the perk from our end however we have submitted a request and the perk should be added in the backend in up two 3 business days.

We are sorry for the inconvenience created!

​@TMAG We can also assist you to add the perk from our side and the issue will be rectified in the long run. Let us know what perk you would like to choose.

​@Darius Koodo was looking to add the unlimited long distance pack. So once you add it, I should have no issues changing the perk in subsequent months?

In general you shouldn’t have issues, but it’s possible this could happen again. If it does, please don’t hesitate to reach out here again, and we’d be happy to flag a rep to assist with choosing another one. 

​@TMAG We made a request form for the $0 Unlimited Long Distance Pack perk to be added to your number. It is usually added within 3 Business days and you can make use of it when the new bill cycle starts. 

What ​@Goran  mentioned is right, you would not have issues in the future, however, if it happens again, you can reach out to us and we will gladly assist you as fast as possible.