I want to change my plan to a $15 low plan but it won't allow me to

Hi ​@crys_tal 

Just to double check, are you looking to switch to the Starter plan $15 that comes with 100 outgoing minutes and 250Mb 3G https://www.koodomobile.com/en/shop/mobility/bring-your-own-phone? 

Yes because I am abroad and I want to keep my number but don’t need a full Canada wide plan.

Also when I log into my Koodo account it does not allow me to just add a starter plan even though my phone is completely paid off.

Got it!

The $15 Starter plan is not available as a rate plan in self serve, however, we have just sent you a PM so we can confirm some more details and further assist, please check your community inbox when you get the chance.