When is your activation date?

If the services haven’t activated yet, then you wouldn’t be able to cancel it yet.

I have no idea anymore, and how do I cancel the activation then

You should have gotten an email with an activation date.

If you want to cancel before then, you’d have to schedule a callback with a rep at
https://www.koodomobile.com/en/help

Have had 4 scheduled callbacks first one I was told that a supervisor was going to cancel the the connection and keep an eye in my email for the return label. That was 2 weeks ago. Waited 3or 4 days and did another callback, this one I was on hold for 45min and phone disconnected. 3rd callback same this and 4th callback after speaking with a rep they told me there’s nothing they can do and to figure it out online so now I have no idea what to do. Credit cards been charged for a service, modems in the box and unopened, and Koodo seems to have the worst support

@Jeremylezon We see you called and talked to a rep on April 8th. Same day your credit card was refunded and service cancelled. 

Rep hould have mentioned about returning the box with the equipment. Pls take it a Canada post outlet and tell them the return ID number PR 142924.

Did the rep mention this?