HOME INTERNET CANCELLATION

Good luck with that. Koodo doesn't care and they make it difficult to cancel your internet on purpose. I had the same problem the other day, and it was bad. Koodo also deletes honest posts when you call them out.  Don't use them for anything.  Beware. 

Hi ​@merri3, we can forward your information to our Internet team, is the *28 line on the account a good contact number they can use to reach out? 

​@Koodo yes please! If I can get help with this. It would be greatly appreciated. 

Good luck with that. Koodo doesn't care and they make it difficult to cancel your internet on purpose. I had the same problem the other day, and it was bad. Koodo also deletes honest posts when you call them out.  Don't use them for anything.  Beware. 

 

That’s very unfortunate, it can be hard to just sit there waiting for help but I’m hopeful 

Thank you for confirming. The Koodo internet team was notified and they will reach out as soon as possible. 

​@Koodo you guys still haven’t helped me out and then you charged me twice for the same internet I’m trying to cancel. This is starting to get criminal

Hi there ​@merri3 We can see that you spoke with our team today in regards to the situation. We also escalated the situation from our side. 

​@Darius Koodo ​@Koodo 

Every time I’ve been able to speak with someone it’s been from mobility department, not home internet.  and they can do nothing to help but transfer..transfer..transfer
 

I'm having a look at my internet not cancelled 

​@merri3 We understand that the situation is less than ideal, to say the least. When you reached out yesterday, we forwarded the case to our Koodo Internet team for them to look into the situation and assist with your request. They will get back to you as soon as possible.