I am trying to cancel my Koodo Internet. It says that I can do it on line thru self serve but when I click on it I get:
We’re here to help!
If you need assistance ending your Koodo Internet service, give us a call at
1-855-350-1170
Our operating hours are
daily 9 a.m. - 9 p.m. EST
No one is picking up this phone. This has been so frustrating. I have tried multiple times. As far as I am concerned they are doing this on purpose to keep you from cancelling.
Sorry you're having trouble cancelling your Koodo Internet. If Self Serve isn't working, try scheduling a callback through the Koodo Chatbot on their website. This is usually the fastest way to get help with cancellations when other options aren't working.
If you haven't already, double-check that you're logged into the right account in Self Serve and look for "Manage subscriptions" under your internet service. Sometimes the option shows up there.
For this specific issue, you'll need to schedule a callback through the Koodo Chatbot at https://www.koodo.com/chat
More info about cancellations: https://www.koodomobile.com/en/help/how-do-i-cancel-my-koodo-internet-subscription
+4Hi
Just to double check, you are getting the call back but no one picks up?
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