I am getting an error message that reads: “We can't complete your upgrade because the billing province on your account doesn't match the one on your phone number. No worries—there are a few ways to fix this!”
If I click for more info, I get: “It looks like the province in your account billing address doesn't match the one associated with your phone number. The provinces need to match so online orders show the right products, prices, and taxes.
Don't worry, you can still upgrade a few different ways.
Change your phone You can change your number in Self Serve so it matches the province of your billing address. This lets you continue your purchase online. Connection fee waived
TODO”
If I go to select a new phone to purchase I an unable to purchase and instead get a message that reads: “You cannot complete your upgrade online. To continue with your upgrade, you can schedule a callback with Koodo Assist or Find a store.”
When I called for information about this, I was told by a koodo representative that they hadn’t heard of this issue.
What is this? I really hope Koodo isn’t forcing customers to change their numbers to align our address on file. Unless there is a non-disruptive way to change numbers, this would be a massive inconvenience.
Please advise
Thanks,
A
