I see there are several threads on this that have been closed, but I still don’t see any resolution.
Tell me password needs to be reset, but when I go to reset it, no matter how many passwords I try that are all compliant with requirements, it fails. I need to update my credit card info, but am not able to do so.
What is the resolution of this?
Best answer by Dinh
I've been having the same issues, new prepaid customer. I keep getting this pop up, literally can't even finish verifying my account. I even tried a generated password from a website, none of them are working. Hopefully they fix this issue soon
If you are a new customer, consider using a fresh email address. Some reported that the system might reject previously used email address or email naming convention.
I presume you are referring to the prepaid Self-Serve portal. Did you try to register with a different email address?
I've been having the same issues, new prepaid customer. I keep getting this pop up, literally can't even finish verifying my account. I even tried a generated password from a website, none of them are working. Hopefully they fix this issue soon
+4I've been having the same issues, new prepaid customer. I keep getting this pop up, literally can't even finish verifying my account. I even tried a generated password from a website, none of them are working. Hopefully they fix this issue soon
If you are a new customer, consider using a fresh email address. Some reported that the system might reject previously used email address or email naming convention.
Thanks! I will see if I can mess around with it, I tried to make another account but they had made my account when I bought the SIM card at a Koodo kiosk so it's not letting me attach the sim card to a different email address now.
*Edit* nevermind! I just went to an initial link I had received on purchase and was able to change to email account used and get it set up. Thank for your help!
There's still clearly a bug in the code that needs to be addressed, hopefully they can fix that soon!
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