Hi,
I activated a new plan and ported my number but had a mishap where I deleted the esim. I tried the recovery method but when I try to send a verification code via email, I get a prompt saying it can't be used because it was recently updated but I never changed my email.
Do I have to get a new esim voucher? I really want to avoid paying again for a new SIM..
+4Unfortunately, if you deleted the eSIM, you couldn't recover it. You would need another eSIM voucher or a new physical SIM to reactivate the number.
I would recommend you to visit a Koodo/Telus store and ask them to assist
Unfortunately, if you deleted the eSIM, you couldn't recover it. You would need another eSIM voucher or a new physical SIM to reactivate the number.
I would recommend you to visit a Koodo/Telus store and ask them to assist
I'm in talk with a Koodo rep on chat and not getting far with that so may have to take up on this.. thanks!
I’m in the same position now. The damn customer service didn’t answer over the past two hours. How did you resolve the issue?
+4I’m in the same position now. The damn customer service didn’t answer over the past two hours. How did you resolve the issue?
Are you a prepaid or postpaid customer? If you are a postpaid customer, have you look into self-serve to see whether you can get a replacement eSIM there?
Same problem here. What kind of a joke of a company is this that you can’t even call in for tech support. gotta drag myself to the store just to get this done, so annoying.
+4Same problem here. What kind of a joke of a company is this that you can’t even call in for tech support. gotta drag myself to the store just to get this done, so annoying.
Have you tried the option to recover esim in your selfserve?
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