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Question

Cannot Change Pland Due to Perk Error

  • March 20, 2026
  • 6 replies
  • 50 views
C

This is the same problem I have posted on here before about and I see others have too. 

Three numbers on my account, one has a $50 a month 4G plan with $10 discount and there’s an offer for the same with 5G data and better perk options.

 

But I cannot proceed because it says I cannot pick a perk right now. Even if I choose ‘no perk’ it’s the same error. I got a chat going with someone from koodo and they offered to do the change for me and to double the data at no extra charge. I said I accept but never got a reply after that. And no change was made.

    6 replies

    D
    Forum|alt.badge.img+4
    • Dennis
    • Mobile Master
    • March 20, 2026

    Please post a screen shot of the plan you want to change to.
    Also include the last 2 digits of the line you want changed.

    And make sure you are logged into the community with your self serve account.

    Once you have that done, I will flag a rep for you.

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
      C
      • CJT123
      • Author
      • Beginner
      • March 20, 2026

      Here is the screenshot with the last few digits of the number.

      Also for reference the perk I want to choose is  rollover data.

       

      D
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      • Dennis
      • Mobile Master
      • March 20, 2026

      Let me flag a rep for you

      Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
        Koodo
        Forum|alt.badge.img+4
        • Koodo
        • Official Rep
        • March 21, 2026

        Hello ​@CJT123 ,

        Can you change the plan and let us know once it’s done so that we can try adding the perk for you?

        C
        • CJT123
        • Author
        • Beginner
        • March 21, 2026

        Hello ​@CJT123 ,

        Can you change the plan and let us know once it’s done so that we can try adding the perk for you?

        As I said above, even if I choose ‘no perk’ it’s the same error. I cannot change the plan.

        Flo Koodo
        Forum|alt.badge.img+4
        • Flo Koodo
        • Official Rep
        • March 21, 2026

        Hi ​@CJT123 

        We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance.

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