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Cancel Home Internet Subscription

  • March 13, 2026
  • 3 replies
  • 28 views
G

I am trying to cancel my internet subscription, I have been in hold for more that 45 mins, I don’t see any call back option. This is frustrating 😡. I would like some help here

Best answer by Georgia Koodo

Ok ​@gopiraj, we’ve submitted the request. Once the cancellation has been processed, you should receive a confirmation email with equipment return instructions. You can also find the return instructions here. 

3 replies

Georgia Koodo
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  • Georgia Koodo
  • Official Rep
  • March 13, 2026

Hi ​@gopiraj, sorry to hear about the long wait. We can submit a cancellation request for you with the Internet team. Would you like to cancel the service immediately or a at a later date? 

In case they need to reach out to you, is the number ending in *10 on the account a good contact number? 

    G
    • gopiraj
    • Author
    • Beginner
    • March 13, 2026

    Yes please i would like to cancel it immediately,

    Yes my number is ending with *10, is a good contact number.

     

    Thank you for you prompt reply.

    Georgia Koodo
    Forum|alt.badge.img+4
    • Georgia Koodo
    • Official Rep
    • Answer
    • March 13, 2026

    Ok ​@gopiraj, we’ve submitted the request. Once the cancellation has been processed, you should receive a confirmation email with equipment return instructions. You can also find the return instructions here. 

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