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Can't view my subscriptions in Koodo Self Serve Mobile Canada all day

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Can't view my subscriptions in Koodo Self Serve Mobile Canada all day.  Also can not find or see my current Stream+ choice so I can change it for something new.

Best answer by Georgia Koodo

Hi ​@Manchurian, you have the original Stream+ bundle and an Amazon Prime subscription. You can find both of them in your account under add-ons. Here is a guide on changing your add-ons https://www.koodomobile.com/en/help/changing-your-add-ons

Please note that the original Stream+ bundle with Netflix, Apple TV+ and discovery+ is no longer available so if you remove it, you will not be able to re-add it.

The current Stream+ bundle offers access to Netflix, Disney+ and Amazon Prime, with or without ads based on the tier selected. You can find more information on this here https://www.koodomobile.com/en/help/stream-plus

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    • Dennis
    • Mobile Master
    • 29077 replies
    • March 11, 2025

    Are you on postpaid or prepaid service?

     

    Which Stream+ package do you have?  Were you able to see your Subscription area previously in self serve?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Georgia Koodo
    Forum|alt.badge.img+4
    • Georgia Koodo
    • Official Rep
    • 800 replies
    • Answer
    • March 11, 2025

    Hi ​@Manchurian, you have the original Stream+ bundle and an Amazon Prime subscription. You can find both of them in your account under add-ons. Here is a guide on changing your add-ons https://www.koodomobile.com/en/help/changing-your-add-ons

    Please note that the original Stream+ bundle with Netflix, Apple TV+ and discovery+ is no longer available so if you remove it, you will not be able to re-add it.

    The current Stream+ bundle offers access to Netflix, Disney+ and Amazon Prime, with or without ads based on the tier selected. You can find more information on this here https://www.koodomobile.com/en/help/stream-plus

    Boa_Guy Koodo
    1 person likes this
    • Boa_Guy Koodo
      Boa_Guy Koodo

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