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can't login to self serve

  • December 9, 2025
  • 33 replies
  • 519 views
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33 replies

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  • Dennis
  • Mobile Master
  • January 30, 2026

​@Pat Easton Brunk are you with Prepaid or post paid services?

The user account is typically locked for an hour after trying too many unsuccessful login attempts

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Pat Easton Brunk

​@Dennis I am prepaid. I had to reset my password twice in a row because I have a terrible memory. Since then, which was probably 6 months ago I haven’t been able to log in at all 

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  • Dennis
  • Mobile Master
  • January 30, 2026

After a password reset, are you able to login right away?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Pat Easton Brunk

​@Dennis I tried resetting my password again and managed to get access again after having to clear the cache and repeat the same thing 🤷

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    • Dennis
    • Mobile Master
    • January 30, 2026

    Glad it all worked out ​@Pat Easton Brunk 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Stephan Golke

    Hi I’ve been having the same issue! Had a rep on the Phone today but they weren’t able to help me. 
    if this issue was brought up 1 month ago you should have this fixed by now or am I wrong?

    Dinh
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    • Dinh
    • Mobile Master
    • February 1, 2026

    Hi I’ve been having the same issue! Had a rep on the Phone today but they weren’t able to help me. 
    if this issue was brought up 1 month ago you should have this fixed by now or am I wrong?

    Are you a prepaid or postpaid customer? as well are you using any VPN tool or residing outside of Canada?

    A Koodo customer, opinions are my own.
      Stephan Golke

      Hi I’ve been having the same issue! Had a rep on the Phone today but they weren’t able to help me. 
      if this issue was brought up 1 month ago you should have this fixed by now or am I wrong?

      Are you a prepaid or postpaid customer? as well are you using any VPN tool or residing outside of Canada?

      Hi thanks I got it resolved I disconnected any VPN and it worked 

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