Last year I bought a SIM for my family visiting Canada and registered a prepaid plan.
As far as I remember, a did not register for automatic top ups because they would be here for less than a month.
Since then I didn’t check the account status (my mistake).
Yesterday I just noticed that Koodo is charging for the account. It has been doing this for many months.
Now, here’s the problem:
- When I try to log in, it says that I need to update my password, but when I click “Proceed” I get an error page.
- When I try to recover my password, it says that my email address is invalid (it isn’t)
- I installed the SIM on a cell phone, but it doesn’t connect to the mobile network -- therefore I cannot recover password using SMS
- They recommend using the chat to schedule a callback -- problem is: to schedule a callback one needs to log in, so I’m back at square one
Anyone from Koodo here to tell me how can I log in to cancel and delete my credit card from the system for good?
