I signed up 4 days ago and have been able to log in to my account with issue until this morning. Now it is saying:
Your email and/or password don't match our records. Retry or reset your password. Your account may be temporarily locked after too many login attempts.
This is weird because my browser remembers my password and I didn’t have any failed log in attempts. I tried resetting my password, but even with the new password I get the same error (I also tried in a different browser and on other devices with no luck). I didn’t get any emails notifying me of failed login attempts / account being locked (which I assume would happen if anyone tried to log into my account who wasn’t me).
There’s no phone number or way to reach Koodo without logging it (how frustrating!).
What can I do here?
So far signing up Koodo refused to accept my multiple Amex cards to buy the esim (despite it saying Amex was accepted, it took my Visa no problem… and yes my name and address match EXACTLY what was provided) and the self-serve / overview is broken. It wouldn’t let me add my free perk without contacting support and the overview was still telling me I had to transfer my number or select a new one and marks that step as incomplete yet I completed that step.
So far Koodo feels like broken mess… I have no idea how basic functionality on their website for new signups is so broken (Amex rejected for the first time out of hundreds of attempts elsewhere, can’t add/modify perks, incomplete status given even though I finished it) and now I can’t even log in or reach support? I’m seriously thinking of just porting out this number already days after signing up, it’s such a miserable experience.
Anyway, perhaps I’ll overlook this if I can simply log in, any help?
