I’m unable to log into my account after switching from Koodo. I have tried to reset my password but no email is sent to my email. Can someone please help?
Are you on a prepaid or postpaid account?
How did you switch to Koodo? Is it a new number or did you port your number over?
Self serve accounts are good for 90 days after porting out. After 90 days you will not be able to login anymore
+4hurryupmoveit wrote:
Would you be able to help obtain my past billings? That is what I am really trying to look for
As you already canceled for a while, you would have to schedule a call back from Koodo and ask them about it www.koodo.com/chat
A Koodo customer, opinions are my own.
1 person likes this
hurryupmoveit wrote:
Would you be able to help obtain my past billings? That is what I am really trying to look for
Prepaid does not have any bills either. You purchase top ups on demand as you need them.
For an account this old, and the fact it is prepaid (prepaid accounts have very little personal info), they are very likely not able to dig up the prepaid account or if they can, they wont have enough personal info to confirm you were the previous owner to provide you any relevant info
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
1 person likes this
Reply
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.