I’m unable to log into my account after switching from Koodo. I have tried to reset my password but no email is sent to my email. Can someone please help?
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Can't find log in after switching Koodo
Best answer by Dinh
hurryupmoveit wrote:
Would you be able to help obtain my past billings? That is what I am really trying to look for
As you already canceled for a while, you would have to schedule a call back from Koodo and ask them about it www.koodo.com/chat
Are you on a prepaid or postpaid account?
How did you switch to Koodo? Is it a new number or did you port your number over?
Self serve accounts are good for 90 days after porting out. After 90 days you will not be able to login anymore
+4hurryupmoveit wrote:
Would you be able to help obtain my past billings? That is what I am really trying to look for
As you already canceled for a while, you would have to schedule a call back from Koodo and ask them about it www.koodo.com/chat
A Koodo customer, opinions are my own.
1 person likes this
hurryupmoveit wrote:
Would you be able to help obtain my past billings? That is what I am really trying to look for
Prepaid does not have any bills either. You purchase top ups on demand as you need them.
For an account this old, and the fact it is prepaid (prepaid accounts have very little personal info), they are very likely not able to dig up the prepaid account or if they can, they wont have enough personal info to confirm you were the previous owner to provide you any relevant info
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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If you were a monthly postpaid customer, you will have to do what
https://www.koodomobile.com/en/help
Just a guy trying to help out 🙂
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