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Question

activation and customer agreement not received

  • February 3, 2026
  • 1 reply
  • 23 views

I ordered the $35 byop can-us-mex promo last night and received a temp number during sign up as well as an order confirmation number by email. I still haven't received an agreement or anything allowing me to setup self serve to port my number in. How long does this usually take?

1 reply

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  • Mobile Master
  • February 3, 2026

Assuming you ordered online, it will take a few days. If there are any issues, Koodo will contact you to provide further details. You should receive an email to register your Self-Serve account once your line becomes active. https://www.koodomobile.com/en/help/registering-self-serve