“We can't complete your upgrade because the billing province on your account doesn't match the one on your phone number. No worries—there are a few ways to fix this!”
My province and my phone # MATCH and have never been changed.
I’ve tried clearing cache and cookies. Doesn’t help.
Really frustrating. I don’t want to sit waiting for a phone call. I’m not at home and can’t talk with a CSR while I’m out and about. I can provide my phone # and billing address (both in Ontario). I can even sign into my account online if someone from Koodo wants to take a look.
