I was attempting to order a new phone through the tab, because my screen got shattered. It didn’t seem to work when I hit the order/confirm button, but I then received an email that my new phone was coming, with a tracking number, and that my status would be updated within 24 hours.
My bank did get charged by Koodo for this transaction, and at first, I could check the status.
Now, after 24 hours, my status has not been updated, and I can no longer use the tracking number to check on the Koodo website, because it states that it is false.
I’m pretty confused xD
Any ideas?
Thank you for your time! :)
Solved
Koodo Order Confirmation
Best answer by Darius Koodo
Hi there
We verified with our dedicated webstore team and found that the order failed. The refund is processed as we speak and you can attempt to make the order again within 20-30 minutes. Make sure to check all the information, address, rate plan and offer.
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The number I was given to check the status was TD******7. It basically says Order (that number)
It said it would take 24 hours for my order tracking status to update.. It has been over 24 hours, so I wonder if the number is supposed to change or something.
Did you upgrade online or over the phone?
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
I upgraded online. If it helps, I think this is the number I’m receiving preliminarily, when it updates I assume it should show HFO.. I hope it will update anyway. I assume that things must be quite busy, and maybe I’m just overthinking :)
Yes it seems that way. It might update once the package has been accepted by the carrier for delivery.
I’d suggest using a temperated glass screen protector and case if possible. The glass screen protectors basically assume the surface tension for the screen and shatter before the screen will if it falls. It also protects against scratches that don’t use “corning gorilla armor” or similarly hard glasses.
+4Hi there
We verified with our dedicated webstore team and found that the order failed. The refund is processed as we speak and you can attempt to make the order again within 20-30 minutes. Make sure to check all the information, address, rate plan and offer.
Thanks everyone, I appreciate your help! :)
Darius Koodo wrote:
Hi there
We verified with our dedicated webstore team and found that the order failed. The refund is processed as we speak and you can attempt to make the order again within 20-30 minutes. Make sure to check all the information, address, rate plan and offer.
Ah, that explains it then! Thank you very much for your time and help in finding out the problem :)
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