New to Koodo internet.
i received and installed the modem and router yesterday.
Followed the instructions to the letter. On Cable Internet. I have connection but the WiFi connection isn’t stable.
the LAN light is blinking orange. I checked that The coaxial cable was secure and tightened and I have restarted the modem. No progress.
up until then, I had no issues with previous internet connection using the same coaxial cable.
thank you.
IB
Best answer by Dinh
You could check the status of the modem with the light using this page https://www.koodomobile.com/en/help/understanding-your-modem-and-router?
From the description, your modem might be trying to update its firmware.
+4You could check the status of the modem with the light using this page https://www.koodomobile.com/en/help/understanding-your-modem-and-router?
From the description, your modem might be trying to update its firmware.
+4
I appreciate that you are taking the time to follow up on this. The modem doesn’t look like that of the link provided. It’s a Sercom Model DM1000. I wouldn’t know how to update the firmware.
Thank you.
I am having this exact same issue. Not looking good for us if you’ve had this problem for 6 days and no solution…
I do have internet but it is patchy sometimes.
The userguide for the DMA1000 says that blinking orange for the LAN light indicates that data is being passed between the modem and the connected device.
When you say patchy sometimes, can you be more specific? Do you go without internet or slow or intermittent internet for minutes? Hours? Several times a day? The week?
Have you gone into the modem interface yet? It does give an event log which you vcould see what it might say about the times you ahve patchy connecton
+4We see that you managed to speak to a rep. Are you still having issues with the internet connection?
Is the LAN led on your modem still solid red?
Have you tried the troubleshooting steps here https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet?
I appreciate that you are taking the time to follow up on this. The modem doesn’t look like that of the link provided. It’s a Sercom Model DM1000. I wouldn’t know how to update the firmware.
Thank you.
Have the blinking orange as well.
Its been a couple of weeks and received a new modem.
So far speeds end up at 1mbs at best. Horribly alow and no help from koodo.
Tech and Koodo disagree on what the problem is
+4I appreciate that you are taking the time to follow up on this. The modem doesn’t look like that of the link provided. It’s a Sercom Model DM1000. I wouldn’t know how to update the firmware.
Thank you.
From this snapshot, The LAN port seems to be issue between LAN port of the modem and router. Was the white router properly plugged into this modem?
+4Have the blinking orange as well.
Its been a couple of weeks and received a new modem.
So far speeds end up at 1mbs at best. Horribly alow and no help from koodo.
Tech and Koodo disagree on what the problem is
If it is flashing orange, it was trying to update firmware, there might be issue with the update. I would recommend you reset the device to its default factory settings to see if that can help.
Have the blinking orange as well.
Its been a couple of weeks and received a new modem.
So far speeds end up at 1mbs at best. Horribly slow and no help from koodo.
Tech and Koodo disagree on what the problem is
If it is flashing orange, it was trying to update firmware, there might be issue with the update. I would recommend you reset the device to its default factory settings to see if that can help.
Yes, blinking orange
I have tried a hard reset a few times but same issue.
Is there a way to login into the IP address and force the update?
+4If it is flashing orange, it was trying to update firmware, there might be issue with the update. I would recommend you reset the device to its default factory settings to see if that can help.
Yes, blinking orange
I have tried a hard reset a few times but same issue.
Is there a way to login into the IP address and force the update?
Factory reset normally would help you out of the update circle, and let you use the modem. I wonder if there is other issue.
If the modem allows you to access its admin control, those information should be at the back (or bottom) of the modem.
If it is flashing orange, it was trying to update firmware, there might be issue with the update. I would recommend you reset the device to its default factory settings to see if that can help.
Yes, blinking orange
I have tried a hard reset a few times but same issue.
Is there a way to login into the IP address and force the update?
Factory reset normally would help you out of the update circle, and let you use the modem. I wonder if there is other issue.
If the modem allows you to access its admin control, those information should be at the back (or bottom) of the modem.
I think its something else
Tech checked the line and adjusted something but the issue returned. These modems seem like duds from what I read online
Any tips here? pretty close to canceling this service. Had Teksavy for 10 years and never had an issue
+4If it is flashing orange, it was trying to update firmware, there might be issue with the update. I would recommend you reset the device to its default factory settings to see if that can help.
Yes, blinking orange
I have tried a hard reset a few times but same issue.
Is there a way to login into the IP address and force the update?
Factory reset normally would help you out of the update circle, and let you use the modem. I wonder if there is other issue.
If the modem allows you to access its admin control, those information should be at the back (or bottom) of the modem.
I think its something else
Tech checked the line and adjusted something but the issue returned. These modems seem like duds from what I read online
Any tips here? pretty close to canceling this service. Had Teksavy for 10 years and never had an issue
Support for the internet over the forum is limited though. I would recommend you schedule a call back from them and ask for technical support.
If it is flashing orange, it was trying to update firmware, there might be issue with the update. I would recommend you reset the device to its default factory settings to see if that can help.
Yes, blinking orange
I have tried a hard reset a few times but same issue.
Is there a way to login into the IP address and force the update?
Factory reset normally would help you out of the update circle, and let you use the modem. I wonder if there is other issue.
If the modem allows you to access its admin control, those information should be at the back (or bottom) of the modem.
I think its something else
Tech checked the line and adjusted something but the issue returned. These modems seem like duds from what I read online
Any tips here? pretty close to canceling this service. Had Teksavy for 10 years and never had an issue
Support for the internet over the forum is limited though. I would recommend you schedule a call back from them and ask for technical support.
I have this am,
still waiting on a call, guess it will be tomorrow or monday
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