Hi,
I am really sorry if my question sound basic. I ordered a home internet on the 10th of March with an expected delivery date of the 17th of March. However, I have not received it yet.
Can you please guide how to contact Koodo concerning this matter and normally what’s an ETA to receive the home internet.
Thanks,
Abbas
Did you get an order confirmation for your home internet order?
You can request a callback via koodo assist
https://www.koodomobile.com/en/help?autobots=rollout
Was their any tracking number for the shipment? I know phone shipments are tracked but unsure of internet orders are as well
+4Hi
We have verified with the support team and there was an issue with the order, however, this has been fixed and you should get the tracking number soon.
We are sorry for the inconvenience!
+4The activation date will be delayed a bit due to the issue with the order, however the billing date will still be 7 days from the activation date.
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