I changed my phone number online through the self serve portal and my account shows the new number, however my phone still shows the old number. It’s been 2 hours since the change went through online and I have restarted my phone 3 times as well as powered it off for 10 minutes and powered back on and my phone is still showing the old number.
+4Hi
Where did it show your old number? Was it in contact or settings? As well, which phone are you using? if you are using other messaging service like iMessage or RCS, have you tried to turn them off and reenable again?
A Koodo customer, opinions are my own.
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