Since November, I have been unable to view my bill. Whenever I try, I am redirected to a page that says, "This service is unavailable right now. Please try again later." I’ve attached a screenshot for reference.
I have already attempted to resolve this issue through the Koodo Assist chatbot but haven’t received any response or solution.
Does anyone know how to resolve this issue?
Thank you for your response.
However, I’ve already tried three different browsers and still can’t access self-service, this is frustrating.
+4Thank you for your response.
However, I’ve already tried three different browsers and still can’t access self-service, this is frustrating.
If it happened since November, there might be issue with your self-serve. Let me flag a rep to look into the issue.
+4Hi
I am located in Canada and am not using any VPN service. I have attempted to access the Self Serve platform multiple times, but I continue to encounter the same error message: "This service is unavailable right now. Please try again later."
I’ve tried using different browsers, clearing my cache, and even accessing from another device, but the issue persists. Could you please let me know if there’s any alternative way to access my billing information or resolve this issue?
+4Thank you for confirming! Is this only happening on the billing page or any page you try to access in self serve?
In this case we’d recommend scheduling a call-back through the Koodo Assist so our team can delete your current online profile and re-do it. You would have to go through the initial registration again but it may help with this issue.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.