My wife and I share one account with Koodo mobile with two mobile phones. I pay $35 a month on my plan and she pays $50. We want to change plans but certain offers are not offered to her. On the website when I use my phone number I can see Tab offers that she can’t. And the offers I see are less expensive then the ones she can see. Why can’t my wife get the same offers are I can? She doesn’t want to pay more when she can get a less expensive offer.
Koodo sends custom offers to customers. We have no idea what the algorithm is or why some people get certain offers and some do not.
I recommend requesting a callback via Koodo assist to speak with a rep to ask for the other line on the account to be eligible for the same plan. Note that if they need to make the change for you, there is a plan change charge.
https://www.koodomobile.com/en/help?autobots=rollout
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
1 person likes this
I think if you ask the rep for the promo offer plan that you have, I think the Koodo rep will be able to assist.
Only give them hell if they turn you down
Reply
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.