I came back from another country where I used another SIM. When I got back to Canada a few days ago, I put my Koodo SIM back to my phone and turned on “Cellular Data” and put my “Primary” data network with Koodo on. I can use my phone but I cannot use my cellular data. When I tried to use email or Safari, the sign “Could not activate cellular data network: Turn on cellular data or use Wi-Fi to access data” comes up on the screen. What should I do?
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+4It seems your cellular data was Off. I would recommend you reset network settings of the phone to see if that could help.
+4K.T. wrote:
As far as I can see, my cellular data is on. --- How can I reset network settings?
What phone model are you using?
+4K.T. wrote:
iPhone 15
Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings
It is still not working. It seems my wifi was reset (cannot recognize the one that I am using) but not cellular data.
+4K.T. wrote:
It is still not working. It seems my wifi was reset (cannot recognize the one that I am using) but not cellular data.
Which plan are you on? Was there any data block in your account? Can you log into your self-serve to see if you still have access to all data bucket?
My plan is “Unlimited Canada Wide Minutes 20 GB Shock Free Data 4G speed unlimited Canada-wide messages.”
I don’t think there is any data block in my account. ---- How can I check?
Yes I still have access to all data bucket.
+4K.T. wrote:
My plan is “Unlimited Canada Wide Minutes 20 GB Shock Free Data 4G speed unlimited Canada-wide messages.”
I don’t think there is any data block in my account. ---- How can I check?
Yes I still have access to all data bucket.
You can follow this to check https://www.koodomobile.com/en/help/monitoring-your-data-self-serve?
If possible, can you post a snapshot of your cellular data settings of your phone here? Hide all personal information before posting pls.
In place of screen shot, this is my cellular data setting:
Cellular Data : On
Personal Hotspot: Off
SIMs
Primary: On (This is my Koodo account)
Used as “Business”: No SIM (This is the one I use in another country)
Cellular DATA (I think that this is what I used in another country in this month...)
Current Period 112 GB
Current Period Roaming 373 KB
+4K.T. wrote:
In place of screen shot, this is my cellular data setting:
Cellular Data : On
Personal Hotspot: Off
SIMs
Primary: On (This is my Koodo account)
Used as “Business”: No SIM (This is the one I use in another country)
Cellular DATA (I think that this is what I used in another country in this month...)
Current Period 112 GB
Current Period Roaming 373 KB
Let me flag a rep to look into your account
+4Hi
If it’s for the line *** *71 ****, we have checked and data is not blocked.
Have you checked the APN settings on your phone? https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone?srsltid=AfmBOoqW9ziR7W9Ao0dtUCLqEKWJnvbSHedceal3VUf8RfQDwXbSZOs2
If the APN settings are as indicated in the article, please try the sim with a different phone if possible and let us know how it goes.
+4Hi
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