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Question

Phone number transfer failed, cannot receive callback


The automated system tells me I can only get a call back but phone cannot receive calls or sms and cannot send sms either. Followed all instructions but page now says my moved number but cannot accept callback as phone cannot receive calls. 

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2 replies

Sophia
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  • Mobile Master
  • 12515 replies
  • January 16, 2024

You can receive the call on any number you want. If you don't have another Canadian number, you can contact Koodo through Facebook or X private message.


Flo Koodo
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  • Official Rep
  • 6019 replies
  • January 16, 2024

Hi @William Rowan 

It seem the transfer was canceled, and you are experiencing mixed services.

If you still have the sim card from the old provider, we can try to help you out.

We’ ve have sent you a PM with more details, please check it out when you get the chance.