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Cannot call or receive calls (Koodo mobile)


Hello, 

I am not able to receive or make calls. When I attempt to do so, or someone else does, there is an automated voice telling me to dial *611. My account is active and I am not sure what to do.  Does koodo have a number or an email whom I can contact?

Thanks,

Anupam 

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  • Mobile Master
  • 6176 replies
  • May 17, 2023
anupambisht wrote:

Hello, 

I am not able to receive or make calls. When I attempt to do so, or someone else does, there is automated voice telling me to dial *611. My account is active and I am not sure what to do.  Does koodo have a number or an email whom I can contact?

Did you just port over to Koodo? Was your service cut off and you just got it reconnected? If it is the former, have you restarted your phone? 


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  • Mobile Master
  • 29147 replies
  • May 17, 2023

Does sending and receiving texts work?  How about your cellular data?