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I cannot make a voice call to my home in BC while roaming in the US

M

I cannot make a voice call to my home in BC while roaming in the US. I can receive voice calls from Canada, texts and send texts . Easy roam can be added or not. Makes no difference. Looks like my Samsung Galaxie is having network connection issues. Any ideas please?

MikeyinPoCo

Best answer by srlawren

MikeyinPoco wrote:

Hello Goran,

It is enabled on my phone.

How  to verify on account ?

Thanks

 

  • Sign into your self-serve account. 
  • On the Overview page, click on Manage plan and add-ons on the right-hand side, under your phone number
  • Click the little downward facing arrow beside My add-ons in the top right section of the page, and scroll through your add-ons looking for “Koodo VoLTE Access”.  
  • If you see it, your account has been provisioned for VoLTE; otherwise it has not.
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4 replies

G
Forum|alt.badge.img+4
  • Goran
  • Mobile Master
  • 13577 replies
  • March 23, 2023

Do you have VoLTE enabled on your account? 

R
1 person likes this
  • R
    rikkster
M
  • MikeyinPoco
  • Author
  • Organizer
  • 6 replies
  • March 23, 2023

It is enabled on my phone. How do you verify on the account?

 

 

 

 

 

 

M
  • MikeyinPoco
  • Author
  • Organizer
  • 6 replies
  • March 23, 2023

Hello Goran,

It is enabled on my phone.

How  to verify on account ?

Thanks

srlawren
Forum|alt.badge.img+4
  • srlawren
  • Hero
  • 784 replies
  • Answer
  • March 23, 2023
MikeyinPoco wrote:

Hello Goran,

It is enabled on my phone.

How  to verify on account ?

Thanks

 

  • Sign into your self-serve account. 
  • On the Overview page, click on Manage plan and add-ons on the right-hand side, under your phone number
  • Click the little downward facing arrow beside My add-ons in the top right section of the page, and scroll through your add-ons looking for “Koodo VoLTE Access”.  
  • If you see it, your account has been provisioned for VoLTE; otherwise it has not.
R
1 person likes this
  • R
    rikkster
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