I spoke to a rep and was asked for my pin. I gave it to her and was told it was incorrect. Was then asked for my date of birth and that was wrong. Where do I find this info so I can correct the info
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If you are post paid a credit would have been performed. So the birth date should be correct.
If for some reason the birth date is incorrect then I would have asked the rep for another line of questions to confirm your identity.
Was the name and phone number on the account at least correct?
Was not asked for anything more. Just told to go to a koodo store and they will correct it. Must be somewhere on record
Baddazzx wrote:
Was then asked for my date of birth and that was wrong. Where do I find this info so I can correct the info
So the answer to your question is to just go to a koodo store with your ID to correct the error.
Baddazzx wrote:
Was not asked for anything more. Just told to go to a koodo store and they will correct it. Must be somewhere on record
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