Black Friday $45 for 50GB Deal Incorrect Bill Charges

The partial charges for the screenshot looks correct for phone number 2. However the $20 credit should be before tax instead of after tax.

You did not provide a screenshot of phone number 1 so I can't verify the billing in that one.

Let me flag a rep to fix the credit. 

Hello @ChrisS-815! We have applied the tax adjustments for the previous bills on your account (you can check your new amount due in Self Serve). You’ll see the correct credit amount on your monthly bill for both lines beginning with your February bill.

Hello, thank you for the quick reply and adjusting the tax.

The screenshot above shows that the number was on a 2GB plan.  I am new to Koodo with both phone numbers and the only plan I’ve been on is the 50GB Black Friday promotion.

So far I’ve been charged a total of $228.45  ($54.84 first bill + $173.64 second bill).  Note that this doesn’t include the tax adjustment Lavinia just did.

The total for Dec 2 to Feb 7 (Line 1)  and Dec 10 to Feb 7 (Line 2) should be  $211.03   (as shown below in Excel table screenshot)

So aside from the tax adjustment, please make the additional adjustment so I am being charged for the correct overall amount.   My account is set for auto-pay so I’d like to work through this before the payment goes through.

Thank you,

Chris

Based on your initial screenshot for phone number 2.

Your billing cycle is Dec8-Jan7. To simplify things let's talk pre-tax. 

-you signed up part way through your billing cycle on Dec. 10

-you get a partial charge for the 2gb plan from Dec. 10-Jan7 for $35

-you change your plan on Dec12 hence a credit for the 2gb plan for the period of Dec12-jan7 for $32.50

-you then get a partial charge for the 50gb plan from Dec. 12-Jan7 for $56.33

Then after that you have the full billing cycle charge from Jan8-Feb7 for $65, and the credit that was just fixed should be $20.

Does this make sense? 

Hello, yes that makes sense however the premise is incorrect.

I was never on a 2GB plan.   There was a SNAFU when I signed up and only the first number was activated properly.  The second number took multiple levels of support to figure out.
 

I wrote about this and made recommendations in this post …
 

Ok  that is new info. 

So based on the pdf ebill what it has stated does make sense from a math and billing perspective, but it's something else (the SNAFU) that is causing the bill to be incorrect?

Focusing on just the 2nd phone number, what is wrong with it? What dates and plan should be stated for it?

Hello Dennis,  thanks for following up.  Difficult to explain without the bill in front of you.

Here is the summary page from the Jan 7 bill which covers inception to Feb 7.

• Temp line xxx-8360 …  Dec 10-11;  2GB plan for 1 day, I don’t know why
• Temp line xxx-3216  …  Dec 2 - Jan 7;   50GB/$45   paid on Dec 30th.
• Permanent line xxx-0250 …  Dec 10 - Feb 7;    50GB/$45
• Permanent line xxx--7380 …  Dec 10 - Feb 7;    50GB/$45  (started as 2GB plan for 2 days, don’t know why)

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As per the Excel screenshot in my earlier post, the total charges from inception to Feb 7  should be $211.03. 

I already paid $54.84 on Dec 30th.      

$211.03  - $54.84  =  $156.19    this is what I should be paying on Feb 2nd.

So I would like an account credit for $156.19 - $165.32  =  -$9.13    (the amount is trivial but at this point it’s about the principle)

Thank you,

Chris

@ChrisS-815 can you post the subsequent page that shows the details of these charges from that bill.  I have a better understanding based on what you are saying with the image below, but this summary page has all the sums and does not show the details.

ChrisS-815 wrote:

Here is the summary page from the Jan 7 bill which covers inception to Feb 7.

• Temp line xxx-8360 …  Dec 10-11;  2GB plan for 1 day, I don’t know why
• Temp line xxx-3216  …  Dec 2 - Jan 7;   50GB/$45   paid on Dec 30th.
• Permanent line xxx-0250 …  Dec 10 - Feb 7;    50GB/$45
• Permanent line xxx--7380 …  Dec 10 - Feb 7;    50GB/$45  (started as 2GB plan for 2 days, don’t know why)

 

 

The summary page above also doesnt seem to line up with this image here below.  Maybe you have some other things cut off from your bill.  Please post the entire page and just black out your name and  the first few numbers from your phone number so we can identify the lines and temp lines from the last 4 digits.

ChrisS-815 wrote:

 

 

Hello Dennis,  here are both bills.  I recommend you pour yourself a glass of wine before getting into this.

As a reminder … I ordered two 50GB/$45 lines during Black Friday sale.  I ported in existing numbers.

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@ChrisS-815 - I went ahead and applied the credit of $9.13. You should see the updated balance in your Self Serve shortly 

Thank you.