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incorrect Bill Credit from BF

  • January 10, 2023
  • 5 replies
  • 114 views
J

Hoping a rep can fix this for me. Noticed on my last two bills that the credit is 19.47 but should be 20. Thanks in advance! 

 

Best answer by j4v4n

Lavinia Koodo wrote:

Hello @j4v4n! We applied all necessary adjustments on your account (for the past two bills + the next 22 billing cycles) and you check your new amount due in Self Serve. 

Thanks for the speedy fix!! Much appreciated :)

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    • Dennis
    • Mobile Master
    • 29100 replies
    • January 10, 2023

    Let me flag a rep for you

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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    • Anonymous
    • 0 replies
    • January 10, 2023

    Hello @j4v4n! We applied all necessary adjustments on your account (for the past two bills + the next 22 billing cycles) and you check your new amount due in Self Serve. 

    J
    1 person likes this
    • J
      j4v4n
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    • j4v4n
    • Author
    • Rockstar
    • 2 replies
    • Answer
    • January 10, 2023
    Lavinia Koodo wrote:

    Hello @j4v4n! We applied all necessary adjustments on your account (for the past two bills + the next 22 billing cycles) and you check your new amount due in Self Serve. 

    Thanks for the speedy fix!! Much appreciated :)

    J
    • JFLK
    • Beginner
    • 1 reply
    • January 20, 2023

    I have this exact same issue. can someone look into my account also please? 

    Also why doesnt a prorated credit apply for the prorated first month? 

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    • Dennis
    • Mobile Master
    • 29100 replies
    • January 21, 2023

    @JFLK please create your own post with a screenshot of page 3 or 4 of your detailed pdf ebill from self serve that shows your plan and missing credit. Make sure you black out Any personal info

     

    Partial credits for the prorated first month is messy. It also means a partial credit for the final month which is also not prorated. It provides koodo with extra complications and likely something that koodo doesn't want to spend money on

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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