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payment issue with credit card

M

Hi there,

I am trying to pay my Moblie bill (Koodo Moblie) with my CC (capital one gold Mastercard) . Is this acceptable? I have also matched both addresses on files and can confirm they are the same.  I have also went into the store to try and pay there but unfortunately they are coming across the same error message. Please help! Bill due on 9th 

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    3 replies

    Dinh
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    • Dinh
    • Mobile Master
    • 17383 replies
    • January 7, 2023

    Are you a new customer? Was there any specific error message? Did you do it during daytime or night time?
    Also, I recommend you check your mastercard account to see if there was any charge there already.

    A Koodo customer, opinions are my own.
    D
    1 person likes this
    • D
      Dennis
    D
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    • Dennis
    • Mobile Master
    • 29128 replies
    • January 8, 2023

    Trying calling 611 and paying over the phone with their automated system 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Bernard Koodo
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    • Bernard Koodo
    • Official Rep
    • 9323 replies
    • January 8, 2023

    @Mizzle Payment was received. Thank you!

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