For over a week I have been unable to receive phone calls. If I’m looking directly at the phone when a call comes in I can see the notification pane appear briefly, but before I can react to it the call is sent directly to voicemail.
It’s a Samsung Galaxy A50. I spent over an hour on the phone with 3 different reps at Samsung support, but he finally declared that he’d exhausted every troubleshooting avenue they knew to try, and that I should talk with my phone carrier. I’ve been unable to get any kind of appropriate response via the chatbot, so I want to schedule a callback.
But of course I can’t answer their calls! I don’t have access to another phone number to use.
Can the callback agents contact me via WhatsApp? Or what other recourse do I have?
