I just switched to a plan with Unlimited Canada wide minutes, but I just saw Usage page, and there are charges for calls. Why do I get charged?
Solved
why do i get charged with Unlimited Canada wide calling
Best answer by Boa_Guy Koodo
Hi there
We have looked into your account, and the charges are normal as you have used up all your minutes before the rate plan change.. You had a 300-Min plan. You also have other charges before that day if you check.. The good news is that you won’t see any of these charges again, since you now have a Canada-wide unlimited plan.
Hope this helps. :)
This topic has been closed for comments
r3356 wrote:
I just switched to a plan with Unlimited Canada wide minutes, but I just saw Usage page, and there are charges for calls. Why do I get charged?
It is likely a glitch that occurred when you switched your plan. I have flagged a Koodo rep to help you out.
+4Hi there
We have looked into your account, and the charges are normal as you have used up all your minutes before the rate plan change.. You had a 300-Min plan. You also have other charges before that day if you check.. The good news is that you won’t see any of these charges again, since you now have a Canada-wide unlimited plan.
Hope this helps. :)
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